LOK Association – Life Without Hospital A-1050 Vienna, Wehrgasse 26/2/11 Management: Robert Mittermair Sigrid Zechner, MA Board: Dr. Julia Czerny Mag.a Andrea Häusler Dr. Oliver Koenig Robert Mittermair Dr. Maria Schernthaner Anton Schmalhofer Eva Teufelhart, MA Dr. Robert Walter-Herz Contact: lok@lok.at ZVR 756550651 UID ATU54463708 DVR 3000164 > Privacy Policy Photos: iStock / Home, About Us, Shared Living, Ombudsman's Office; 123RF / Unverblümt LOK, Personal Support, Support Centers; Getty Images / das LOKal, EX-In. LOK Couture / ViA Architektur and ViA Architektur Alena Lackner. Created with Wix.com. Basic Design / Karin Trenkler.

Festivals and celebrations have been important events since the club's inception. People who often know little about each other meet. The festival offers the opportunity to learn more about one another. Often, no conversation is even necessary. Seeing each other, dancing together, laughing together – spontaneous and emotional interaction is allowed and encouraged at the celebration. Every 5-10 years, there are special annual celebrations marking the founding of the LOK association, its residential communities, and employment projects. The LOK Ball has been a major event for years, celebrating its 15th anniversary in 2020. Not only clients of the LOK association, but also clients of all support organizations in Vienna are invited to this grand celebration. Even those not receiving support services attend this successful party, which attracts up to 800 people . Since its inception, companies and individuals have financially supported the ball, making it possible. Guests are consistently delighted by the fantastic musical program. > Archive LOK Balls The Psyennale was first held in 2009, the 20th anniversary of the association, at the suggestion of clients. The film week was organized jointly by clients and staff in cooperation with the Top Kino cinema. The selection of films aimed to present a diverse picture of people in various states of mental distress. It addressed coping with everyday life, conflicts with their environment, and the questions: What is healthy? What is illness? The goal was to offer a different perspective on the topic of "mental illness" and thus contribute to destigmatization. The film week was repeated in 2012, 2015, and 2017, with 2017 being the last time to date. > Archive Psyennale

Die LOK Haltung steht für Inklusion Österreich, Teilhabe und respektvolle Begleitung. Stimmen von Klientinnen und Mitarbeiterinnen machen Werte erlebbar. The association LOK – Leben ohne Krankenhaus has been supporting people with mental illnesses since 1989. We respect our clients' life choices. —— We are here, and we take responsibility—even in times of crisis. —— We strive to align our organizational structures with the needs of our clients and employees. —— We view our work within a socio-political context. —— We have formulated our stance amidst fields of tension. > Download —— History of the LOK Association > Download —— SUPPORT VACANCIES MANAGEMENT –––––– Robert Mittermair Mag.a Sigrid Zechner BOARD –––––– Dr.in Julia Czerny Mag.a Andrea Häusler Dr. Oliver Koenig Robert Mittermair Dr.in Maria Schernthaner Anton Schmalhofer Mag.a Eva Teufelhart Dr. Robert Walter-Herz

Open dialogue / "There is no single truth, and everyone is an expert" – Open dialogue within the LOK association The LOK association uses, among other methods, the Open Dialogue approach. This involves a type of dialogue in which all voices are heard and considered equal. This broadens perspectives and opens up diverse possibilities for action. The so-called network dialogue is about transparency and listening to different voices and perspectives in the moment. There is no judgment or know-it-all attitude; rather, the goal is to find a common language. The network dialogue is moderated by trained individuals. The aim is to listen respectfully to the feelings, needs, and viewpoints of all participants and to develop and implement solutions together through dialogue. Networking discussions can be helpful In difficult decisions/crises To help express different viewpoints When situations seem deadlocked The network Consists of invited participants who can be helpful to the discussion. It is understood as a network of relationships These could be family, friends, or caregivers. Two moderators Support the network in getting into conversation. Pay attention to balance in the speeches. Provide feelings and thoughts

Privacy Policy / When you visit or use our website, we take the protection of your personal data very seriously. We process your data only on the basis of legal regulations (in particular the General Data Protection Regulation) and would like to inform you below about important aspects of our data processing. "We" refers to the association LOK Leben ohne Krankenhaus (Living Without Hospital), based in Vienna, as the operator of this website. Our Website To ensure our website is user-friendly, we use cookies, some of which may originate from third-party providers. For a detailed list of the cookies we employ, please refer to the "Our Cookies" section below. The personal data collected from you is transferred primarily when we engage external service providers (e.g., www.wix.com ) to host our website. We have concluded a data processing agreement with such external service providers in accordance with Article 28 of the General Data Protection Regulation (GDPR). In this agreement, we contractually obligate these external service providers to maintain the confidentiality of your personal data and to implement appropriate data security measures. If external service providers are located in third countries, they have either been classified as secure third countries by an adequacy decision of the European Commission, or we have implemented appropriate safeguards (e.g., Standard Contractual Clauses) as alternative protective measures. For instance, such an adequacy decision exists for Israel, where our service provider www.wix.com is based. Our Cookies "Cookies" are small text files that are stored on your device via your browser. Among other things, they enable us to recognize your browser upon your next visit and to design our website in a user-friendly manner. In this process, information about you (e.g., IP address, technical data) may be collected and, in some cases, transmitted to third-party providers. Many browsers are configured to accept cookies automatically. However, you can disable the storage of cookies or configure your browser to notify you whenever a website attempts to store cookies. If you choose to be notified, you can then decline our cookies. You can adjust the corresponding privacy settings within your browser. Please note that the functionality of our website may be limited if you decline or disable our cookies. We use only technically necessary cookies; therefore, we do not require your consent. In doing so, we rely on our overriding legitimate interests (Article 6, Paragraph 1, Letter f of the General Data Protection Regulation), as we require these cookies to ensure the functionality of our website. Without the use of technically necessary cookies, we would be unable to provide you with our website and its features. > We use the following technically necessary cookies: Contacting Us If you contact us using our contact details (e.g., address, email address, telephone number), we will use the personal data you provide solely for the purpose of processing and responding to your inquiry. In doing so, we rely on our legitimate interests (Article 6, Paragraph 1, Letter f of the General Data Protection Regulation [GDPR]). Should you, in the course of contacting us, submit specific inquiries regarding our services or request consultation from us in this regard, we additionally rely on the fulfillment of pre-contractual obligations (Article 6, Paragraph 1, Letter b of the GDPR). Without the processing of your personal data, we would be unable to respond to your inquiry. The personal data you provide will not be passed on to or disclosed to third parties. Exceptions to this apply only if we are legally obliged to transmit or disclose such data pursuant to statutory provisions, or if you have provided us with your prior consent to do so. In the event of any misuse of our website, we reserve the right to forward the provided personal data to the competent authorities. Your Registration for the Members' Area If you register for our members' area, we process your personal data (e.g., first and last name, email address, comments, profile name, profile picture) for the purpose of registration and to provide various functions for our members (e.g., a commenting function). In doing so, we rely on our legitimate interests (Article 6, Paragraph 1, Letter f of the GDPR). Without this data processing, we would be unable to provide our members' area and its associated functions; consequently, you would, for instance, be unable to network with other members or leave comments. Information provided by you (e.g., profile name, profile picture, comments) will be made public to other website visitors if you utilize specific functions within the members' portal (e.g., the commenting function). Otherwise, the personal data you have provided will not be passed on to or disclosed to third parties. Exceptions to this apply only if we are obliged to transmit or disclose such data pursuant to statutory provisions, or if you have given us your prior consent to do so. Our Data Storage We store personal data provided by you only for as long as is necessary for the aforementioned purposes—for which we process the data. Statutory documentation and retention obligations may result in a longer storage period. Upon the expiration of the relevant periods, your personal data will be deleted, provided that no other legal basis for continued storage exists under the General Data Protection Regulation (GDPR). Your Job Application If you submit a job application via our website, we will process the personal data you provide, as well as the documents you submit, exclusively for the purpose of reviewing your application and conducting the application process. In doing so, we rely on the fulfillment of pre-contractual obligations (Article 6, Paragraph 1, Letter b of the GDPR). Without the processing of your personal data, we would be unable to review your application or conduct the application process. Unless you have provided your prior explicit consent, your application will neither be retained for future reference nor forwarded to third parties. Your Rights You have the right to obtain information regarding: whether we process personal data concerning you; the purposes for which personal data concerning you is processed; the categories of personal data concerning you that are processed; the recipients to whom personal data concerning you is disclosed; and how long personal data concerning you will be stored by us (Article 15 of the General Data Protection Regulation). You have the right to rectification if personal data concerning you is processed inaccurately. This also includes the right to have incomplete personal data completed (Article 16 of the General Data Protection Regulation). You have the right to erasure (the "right to be forgotten") if there is no longer a valid legal basis under the General Data Protection Regulation for the processing of your personal data (Article 17 of the General Data Protection Regulation). Under certain conditions, you have the right to request the restriction of the processing of your personal data (Article 18 of the General Data Protection Regulation). You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and to transmit this data to a third party of your choice (data portability), provided that the specific prerequisites for this are met (Article 20 of the General Data Protection Regulation). If we base the processing of your personal data on our legitimate interests, you have the right to object to such processing on grounds relating to your particular situation (Article 21 of the General Data Protection Regulation). If you have consented to the processing of your personal data, you have the right to withdraw your consent at any time (Article 7, Paragraph 3 of the General Data Protection Regulation). Detailed information regarding your rights can be found in the German-language version of the General Data Protection Regulation. If you believe that the processing of your personal data violates the General Data Protection Regulation or any other data protection regulation, you are free to lodge a complaint with the Austrian Data Protection Authority (https://www.dsb.gv.at/). Links to Other Websites This website contains links to other websites. We are not responsible for the content of these websites. UNSERE KONTAKTDATEN –––––– Verein LOK Leben ohne Krankenhaus A-1050 Wien, Wehrgasse 26 / 2 / 11 FÜR DEN INHALT VERANTWORTLICH –––––– Robert Mittermair robert.mittermair@lok.at UNSER EXTERNER DATENSCHUTZBEAUFTRAGTER –––––– Dr. Werner Pilgermair datenschutz@pilgermair.at

FAQ What qualifications are required to work as a support worker at LOK? I do not (yet) have a completed vocational training—can I still apply? What professional support services does LOK offer in the context of care work? What does LOK expect from applicants? What does the application process look like? Working time models What do I earn as a support worker at LOK (in the adult sector)? What do I earn as a caregiver at LOK (in the child and youth sector)? I would like to submit an unsolicited application. How can I do that? I would like to be kept continuously informed about new job offers from LOK; where can I sign up for the job newsletter?

Zitate Klient*innen —— „Früher bei Organisation X habe ich mich immer so gefühlt wie im Verhör. Also bei LOK war das nicht. Wenn ich jetzt mal über irgendwas nicht reden will, dann muss ich das auch nicht. Ich kann jetzt die Betreuung so gestalten, wie ich das will, das ist glaube ich sehr an die Klienten angepasst, ob die etwas verfolgen wollen oder nicht. Je nachdem was ich dann auch machen will, würden sie das dann dementsprechend anpassen.“ —— „Das Besondere ist, dass die von sich aus dem Klienten nichts vorschreiben, sondern sie warten drauf, was vom Klienten kommt. Es wird nichts vorgeschrieben, sondern man erfährt eine Art Freiheit, die recht rar ist.“ —— „Mein Betreuer hat mir geholfen, weil ich letzte Woche fast eine Panikattacke hatte, da hat er das Fenster aufgemacht und mir ist es gleich besser gegangen.“ —— „Wie wir die Zähne saniert haben, ist die Betreuerin immer mit mir mitgegangen. Das war mir eine große Hilfe und ein Rückhalt.“ —— „Das finde ich auch cool an LOK, man kann echt sagen, was man braucht und die machen das. Andere brauchen Amtswege und ich brauche halt das Essen und das Kochen. Und das klappt super, es geht wenig um das Zwischenmenschliche, es geht wirklich darum, wir treffen uns und wir kochen und wir essen. Mir bringt das extrem viel, ich habe halt eine Essstörung, ich würde das alleine nicht hinkriegen.“ —— „Ich sag mal es war eine Begleitung, die war sehr aufmerksam auf meine Parallelbedürfnisse und er hat diese Begabung gehabt, dass er mich einfach in dieser Vielspurigkeit gelassen hat, bis ich gemerkt habe, dass das wirklich ein Bedürfnis ist. Beim nächsten Gespräch nochmal drüber geredet und noch einmal. Das ist dieses So-sein-lassen.“ —— „Da hab ich mich gut gefangen. Mit Hilfe und selber hab ich auch mitgeholfen und jetzt lebe ich einfach so gern.“

Individuelle Betreuung, ambulante Betreuung und unterstütztes Wohnen – abgestimmt auf Bedürfnisse für mehr Selbstbestimmung und Lebensqualität. Our Services / The UN Convention governs the rights of persons with disabilities—a group that, according to the text of the Convention, also includes persons with mental illnesses. > Register As the LOK Association, we must ask ourselves how we can best implement the requirements of the UN Convention on the Rights of Persons with Disabilities (> To the Convention) through the services we provide. Living in specialized residential facilities and working in sheltered employment projects does not align with the UN Convention. Nevertheless, within the scope of our capabilities, we strive to offer a variety of housing options that meet the wishes and needs of our clients. Three of our employment projects operate within the service sector. In early 2015, the LOK Association decided to hire EX-IN staff members. These individuals have completed either the EX-IN training program or a comparable peer support training course. In early 2020, an ombuds office was established to assist clients in upholding their rights. Shared Apartments Small-scale Projects Personal Care and Support EX-IN Open Dialogue Care Support Centers Residential Communities for Children and Adolescents Employment Projects Ombuds Office

EX-IN Mitarbeiter*innen / stellen ihr erworbenes Wir-Erfahrungswissen über psychische Erkrankungen zur Verfügung. Mit diesem Wir-Erfahrungswissen spüren EX-IN Mitarbeiter*innen gemeinsam mit Klient*innen deren noch nicht formulierten Bedürfnisse auf und unterstützen Klient*innen beim Formulieren ihrer Bedürfnisse sowie beim Entdecken und Nutzen ihrer Ressourcen und Kompetenzen. EX-IN Mitarbeiter*innen bringen die Perspektive von Menschen, die psychische Erkrankungen erfahren haben, in die Strukturen des Verein LOK ein hinterfragen gängige Vorgehensweisen und Strukturen, damit diese entsprechend verändert werden, um gezielter auf die persönlichen Bedürfnisse von Klient*innen eingehen zu können zeigen stigmatisierende Begriffe, Sprache und Verhaltensweisen auf erweitern und ergänzen das Verständnis für psychische Gesundheit bei allen Beteiligten

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Im Grätzelkreis unterstützen sich Menschen im Alltag, teilen Talente und stärken Selbstbestimmung, Inklusion und Teilhabe am gesellschaftlichen Leben. "When I joined the neighborhood circle, my goal was to expand my social circle—and I succeeded. I met new people, and I have since become good friends with some of them. I also learned to trust others again, and as a result, I have become more independent." People from the neighborhood come together to be there for one another. In doing so, they draw upon their own unique talents and skills. Each individual participant brings their own specific needs—for which they seek support—while simultaneously offering their own competencies to others within the neighborhood circle. Drawing on their lived experience, the participants act as experts in their own right. In this way, they can expand their personal networks and become less dependent on professional care services. A core element of the *Grätzelkreis* (Neighborhood Circle) is experiencing the group as a safe space—a place where, through shared reflection and action, both the group as a whole and each individual member can grow. If you have a need for support and, at the same time, wish to share your own talents and skills with others, the *Grätzelkreis* is the place for you. We meet as a group once a week to discuss interesting topics, spend time together, and assist one another with personal matters. Beyond these group activities, individual members are free—based on their own interests—to exchange phone numbers and arrange to meet up with other participants from the circle. This fosters new acquaintances and, perhaps, even lasting friendships. The *Grätzelkreis* is professionally facilitated by staff members from the association LOK and is a collaborative project undertaken in partnership with our Dutch sister organization, Pameijer. If we have sparked your interest, please feel free to get in touch. KONTAKT –––––– Werner Fink T +43 664 60 141 308 graetzelkreis@lok.at