The residents require—whether temporarily or for an extended period—a setting that offers them the kind of intensive relationships that are not possible within a large group environment. The daily routine of care is shaped collaboratively; this routine varies significantly across the various small-scale projects, reflecting the diverse needs, wishes, and life circumstances of the residents themselves. A defining feature of these residential projects is the close, intensive contact between the residents and their support staff.

 

Support staff accompany the residents in their daily lives, providing assistance wherever it is needed. They offer practical help with household chores, assist in structuring the day, provide companionship and escort services, and work alongside residents to navigate crises—just as they join them in planning and enjoying leisure activities and outings.