Verein LOK Leben ohne Krankenhaus unterstützt Menschen mit individueller Betreuung, Krisenbegleitung und Alltagsunterstützung für mehr Selbstbestimmung SUPPORT ABOUT US > Go to Podcast Careers | Open Positions Read more Neighborhood Circle Association LOK Read more Platform for the Future of Psychiatry Read more

FAQ Welche Ausbildung benötigt man als Betreuer*in bei LOK? Anerkannte Ausbildungen als Betreuer*in (Arbeit mit erwachsenen Menschen mit psychischen Erkrankungen)Für die Bereiche Wohngemeinschaften, Betreuungsstützpunkte, Einzelbetreuungsprojekte, Persönliche Betreuung und Begleitung im Alltag sowie Beschäftigungsprojekte werden folgende Ausbildungen anerkannt:Soziale Arbeit, Pädagogik und SozialwissenschaftenSoziale ArbeitSozialpädagogikBildungswissenschaften / PädagogikBehindertenpädagogik, Sonder- und HeilpädagogikDiplomierte SonderkindergartenpädagogikSoziologie Psychologie, Psychotherapie und BeratungPsychologie (ab Bachelorabschluss)Klinische Psychologie und GesundheitspsychologiePsychotherapie (ab abgeschlossenem Propädeutikum)Lebens- und Sozialberatung SozialbetreuungsberufeDiplomsozialbetreuung (Schwerpunkt Altenarbeit, Behindertenarbeit oder Behindertenbegleitung)Fachsozialbetreuung (Schwerpunkt Altenarbeit, Behindertenarbeit oder Behindertenbegleitung)Pflege- und GesundheitsberufeGesundheits- und KrankenpflegePsychiatrische Gesundheits- und KrankenpflegePflegeassistenz und PflegefachassistenzErgotherapieKünstlerische und kreative TherapieberufeKunsttherapieMusiktherapiePeerarbeit und ErfahrungswissenEX-IN und neunerhaus-Peerberatung (für EX-IN-Mitarbeiter*innen)Weitere Ausbildungen für BeschäftigungsprojekteBei Beschäftigungsprojekten können abhängig vom jeweiligen Projekt auch andere facheinschlägige Ausbildungen anerkannt werden, beispielsweise:FloristikGastronomieLandwirtschaftAnerkannte Ausbildungen als Betreuer*in (Arbeit in Kinder - und Jugend WG)Soziale Arbeit und PädagogikSoziale ArbeitSozialpädagogikBildungswissenschaftenDiplomierte BehindertenpädagogikPsychologie und PsychotherapiePsychologie (ab Bachelorabschluss)Klinische PsychologiePsychotherapieSozialbetreuungsberufeDiplomierte Sozialbetreuung I do not (yet) have a completed vocational training—can I still apply? In accordance with funding guidelines, it is possible—to a limited extent—to employ support staff within our care teams who are currently undergoing training in the psychosocial field or who hold qualifications in unrelated disciplines. Such decisions are made on a case-by-case basis, depending on the specific composition of the team and the qualifications already present within it. We welcome your application, provided that the time commitment required for your training is, in principle, compatible with employment at LOK (ensuring a healthy work-learn-life balance). What professional support services does LOK offer in the context of care work? Inclusion of peer staff as experts by experienceOpen DialogueNeeds-based team training on topics currently relevant to the teamBroadening of perspectives through case conferences, team supervision, and intervisionTeam retreats to delve deeper into organizational or thematic issuesRegular professional development opportunities, provided both internally by LOK and by external providers (e.g., customized de-escalation training)Great care is consistently taken to ensure that clients are involved to the greatest possible extent in the meetings relevant to them, in order to maintain and enhance both the quality of the therapeutic relationship and the working relationships among staff membersOpportunities for active participation in shaping and further developing care concepts What does LOK expect from applicants? Beyond formal qualifications (a recognized education in the psychosocial field) and professional experience, we welcome applications from individuals who:are eager to actively engage in relationship-building work with our clients—a process that requires time and openness, and to which one must fully commit;think creatively and in a solution-oriented manner, engage in critical inquiry, and are keen to contribute their expertise and ideas to LOK;are interested in—and willing to—adapt to diverse life worlds, and are able to critically reflect on their own perspectives (including through the lens of humor). What does the application process look like? All positions advertised online are current and we welcome applications!For data protection reasons, applications must be submitted online directly via the job posting (please do not apply by email). You will receive a confirmation of receipt after your application has been received.Your application documents will now be automatically sent directly to the team leader at the location for which you applied. After review, you may be invited to a personal interview directly with the team leader.The next step is to get to know the institution in question, so that one can get a concrete picture of the future workplace and also get to know the team.The final step is a meeting with the department head.We strive to make the application process as quick as possible. You will receive feedback on your application as soon as possible!You can also apply for multiple positions; we will coordinate internally, that's no problem! Working time models Working Time Model: Personal Care and Daily SupportCare services are provided Monday through Friday. In principle, it is possible to independently schedule your working hours in consultation with the clients (within the framework of our flextime agreement).Since care is provided on a mobile basis, travel times within Vienna must also be factored into the planning and organization of your schedule. This role requires a certain degree of flexibility and organizational skills, as appointments with clients may be cancelled or rescheduled on short notice, or sudden, acute urgent situations may arise.Working Time Model: Employment ProjectsWork takes place Monday through Friday; a Saturday shift occurs—at most—once a month, and only at the *LOKal* location.Working hours are determined by a duty roster, which is published at least one month prior to its effective date. Whenever possible, the preferences of the support staff are taken into account when creating the roster. Currently, there is an option for half-day shifts (5 hours, either mornings or afternoons) or full-day shifts (approximately 9 hours).Working Time Model: Shared Living Communities and Studio Apartment ClustersThese facilities are staffed around the clock, including night shifts and weekend shifts. Duty rosters are finalized at least one month in advance and are created through a collaborative coordination process designed to ensure a healthy work-life balance. Individual employee needs are accommodated whenever possible. Depending on the specific facility, shifts vary in length—typically running from the morning until late afternoon, and in some cases, extending into the evening.Weekend shifts are regulated by the collective bargaining agreement. The duty roster must be structured to ensure that, for every three-month period (quarter), employees have at least half of the weekends completely off.During the day, depending on the size of the facility and the number of residents, two to three staff members are on duty simultaneously (sometimes supported additionally by interns and alternative civilian service personnel). Night shifts (fully paid, with sleeping facilities available in the duty room) are performed solo.Working Time Model: Small-Scale ProjectsThese facilities are staffed around the clock and involve both night and weekend shifts. Duty rosters are finalized at least one month in advance and are created through a collaborative planning process designed to ensure a healthy work-life balance. Individual employee needs are accommodated whenever possible.Weekend shifts are regulated by the collective bargaining agreement. The duty roster must be structured so that, in every quarter, at least half of the weekends are completely free.Exact shift times vary from facility to facility, depending on what is deemed most appropriate for the provision of care. The shortest day shifts last 6 hours, while the longest last 9 hours. Night shifts last approximately 15 hours and constitute continuous working time—even though, in principle, employees have the option to withdraw to a private area and lie down to rest.Working Time Model: Children’s and Youth Residential CommunitiesThese facilities are staffed around the clock and involve both night and weekend shifts. The duty roster is published at least one month prior to its effective date. Here, too, employees have the opportunity to help shape the schedule; for instance, they may request up to four specific days off per cycle, which are accommodated whenever possible. Shift durations vary depending on the assigned duty. Shifts are categorized as early shifts, day shifts, or night shifts. Early and day shifts range from 7 to 10 hours in duration. Night shifts last approximately 14 hours and constitute continuous working time—even though, in principle, employees have the option to withdraw to a private area and lie down to rest. Additionally, a night-shift allowance is paid for night shifts in accordance with the SWÖ collective bargaining agreement.Shift handovers take place between shifts.Weekend shifts are regulated by the collective bargaining agreement. The duty roster must be designed such that, per quarter, at least half of the weekends are entirely free. What do I earn as a support worker at LOK (in the adult sector)? The salary structure is governed by the SWÖ Collective Agreement. As a general rule, we remunerate employees in accordance with the Collective Agreement under Usage Group 6. However, in cases where an employee holds a relevant, completed professional qualification, we voluntarily pay above the standard rate.In addition, various variable allowances (e.g., for public holidays) apply. What do I earn as a caregiver at LOK (in the child and youth sector)? In the field of child and youth care, classification falls under Usage Group 8, in accordance with the SWÖ Collective Agreement.In addition, various variable allowances (for public holidays, etc.) apply. I would like to submit an unsolicited application. How can I do that? In our "Open Positions" section, you have the option to proactively upload your application materials to our talent pool (via the "Contact" or "Get in Touch" function).You can specify which areas of work at LOK are of interest to you.Should a vacancy arise in one of these areas, our site managers can directly contact candidates within the talent pool (in addition to reviewing standard applications).We also recommend subscribing to our job newsletter. You will then be automatically notified via email as soon as a position matching your interests is advertised. You can then apply directly for that specific position—even if you are already in the talent pool—which helps increase your chances! I would like to be kept continuously informed about new job offers from LOK; where can I sign up for the job newsletter? We recommend subscribing to our job newsletter. You will then be automatically notified via email as soon as a position of interest to you is advertised. You can then apply directly for that position—even if you are already in our talent pool—which increases your chances!

Entdecken Sie News, Podcast und Themen zu psychosozialer Betreuung, Menschenrechte und Teilhabe am gesellschaftlichen Leben in Österreich. PODCAST Voices of Diversity It gives us great pleasure to present our podcast Voices of Diversity to present. It would be of great importance to us if, after listening, you would also consider subscribing. Only in this way can we gain greater visibility and influence society by discussing important social issues. You can learn more about us on our website. https://www.stimmendervielfalt.com/ The link to the Podcast: https://stimmendervielfaltpodcast.podbean.com/ Article: Die Presse, December 27, 2024 A Café Without Prejudice > Go to Article What Has Happened So Far Platform for the Future of Psychiatry - A Look Back After One Year > About the Text OPINION Statement by the LOK Association regarding the Federal Act on the Establishment of End-of-Life Directives (End-of-Life Directives Act – StVfG) > Regarding the Statement OPINION Statement by the Platform for the Execution of Security Measures regarding the Amendment to the 2021 Act on the Adaptation of the Execution of Security Measures > Regarding the Statement OPINION Statement by the LOK Association regarding the Draft Amendment to the Placement Act > Regarding the Statement Book Presentation Fostering Helpful Relationships: Perceptions, Impacts, and Theory Development in the Outpatient Support of Adults with Mental Illnesses The book is the result of a participatory research project that the two authors carried out in the personal care and support in everyday life of the association LOK. > to the publisher

Shared Living Communities / In these shared living communities, people with mental illnesses who are not (yet) able to live in their own apartments find a home. Residents may live in the shared housing community either permanently or temporarily, until they wish to change their living situation. Each community accommodates between 7 and 12 residents. Every resident has a private room, while common areas are shared by all. This arrangement offers opportunities to spend time with housemates as well as the option to retreat for privacy. Each shared housing community is supported by a team of caregivers. These caregivers provide residents with round-the-clock assistance in all areas of daily life where support is desired. > More Information REGISTER

> Whistleblower Protection english Whistleblowing / Wenn Sie im Verein LOK gravierende Missstände entdecken oder Probleme aufzeigen wollen, die nicht thematisiert oder aufgezeigt werden, dann haben Sie die Möglichkeit aufgrund des Hinweisgeber*innenschutzgesetzes eine anonyme (oder nicht-anonyme) Meldung darüber zu machen. Was ist Whistleblowing? Whistleblowing bedeutet auf gravierende Missstände im Betrieb aufmerksam zu machen. Dabei geht es um Rechtsverletzungen, Korruption oder Gefahren für Gesundheit und Umwelt. Beim Whistleblowing geht es darum diese Probleme aufzuzeigen, auch wenn andere Personen im Betrieb diese lieber geheim halten oder zumindest nicht thematisieren wollen. Durch Informationsweitergabe an innerbetriebliche oder außerbetriebliche Stellen soll auf das Problem aufmerksam gemacht werden und eine Veränderung erreicht werden. Whistleblower*innen haben aufgrund ihrer Arbeit im Betrieb oft besonderes (Insider-)Wissen über die Vorgänge im Unternehmen und können so der Gesellschaft helfen Missstände aufzuklären und zu beseitigen. Welches Risiko haben Whistleblower*innen? Whistleblower*innen gehen persönliche Risiken ein, da Arbeitgeber*innen das Aufzeigen von Missständen als Vertrauensbruch missdeuten und die jeweilige Person benachteiligen könnten. Deswegen wird Whistleblower*innen mit dem Hinweisgeber*innenschutzgesetz Schutz vor Benachteiligung zugesichert (z.B. durch ein anonymes Meldeverfahren, die Vertraulichkeit bei der Bearbeitung der Meldung und das Verbot von Repressalien). An wen richten sich die Hinweise? Whistleblowing allgemein kann sich an Vorgesetzte, Aufsichtsgremien, Institutionen außerhalb des Unternehmens, Behörden sowie die gesamte Öffentlichkeit wenden. Hier in diesem Fall werden Hinweise über eine Plattform eingegeben, geprüft und an die zuständige Stelle im Betrieb weitergegeben. Was ist kein Whistleblowing? Abzugrenzen ist Whistleblowing von Klatsch und Tratsch, Mobbing, übler Nachrede und Verleumdung oder Ähnlichem. In diesen Fällen werden nämlich ausschließlich Eigeninteressen verfolgt und es geht weder um Rechtswidriges noch um eine Warnung der Öffentlichkeit. Wie kann ich einen Hinweis geben? Jeder Betrieb muss eine Möglichkeit schaffen, anonyme Hinweise zu geben. Deswegen hat der Verein LOK die Plattform „hinweisgeberschutz.at“ beauftragt, um eingehende Informationen zu klassifizieren und weiterzuleiten. Alle Informationen werden anonym verarbeitet und an eine interne Stelle bei LOK weitergegeben. Binnen 3 Monaten werden die Hinweise intern geprüft und die Hinweisgeber*in erhält Rückmeldung über die Ergebnisse. Danach werden die Informationen für 5 Jahre nach der letzten Bearbeitung gespeichert. Wie funktioniert die Plattform hinweisgeberschutz.at? Wir haben eine sichere Online-Formularanwendung eingerichtet, über die Hinweise entweder personenbezogen (unter Anführung von Name und Kontaktdaten) oder anonym eingebracht werden können. Auch das Übermitteln von Dateianhängen ist möglich. In der Formularanwendung müssen Sie verpflichtend anführen, auf welche Institution sich Ihr Hinweis bezieht. Bitte führen Sie hier den exakten Wortlaut unserer Institution an. Ob Sie einen Hinweis personenbezogen oder anonym erstatten wollen, entscheiden Sie selbst. Abhängig von Ihrer Auswahl sieht unsere Online-Formularanwendung ein entsprechendes Verfahren vor. 16-stelliger Zahlencode In jedem Fall (d.h. unabhängig davon, ob Sie den Hinweis personenbezogen oder anonym einbringen) erhalten Sie nach Eingabe Ihres Hinweises in unser Hinweisgeber*innensystem automatisch und einmalig einen nach dem Zufallsprinzip generierten 16-stelligen Zahlencode. Damit können Sie sich im Hinweisgeber*innensystem einloggen und den aktuellen Bearbeitungsstatus Ihres Hinweises prüfen. Wir empfehlen, den 16-stelligen Zahlencode schriftlich zu notieren, abzufotografieren oder mittels „Copy/Paste“-Funktion digital zu speichern. Beachten Sie, dass der 16-stellige Zahlencode im Fall des Verlustes aus Sicherheitsgründen nicht wiederhergestellt werden kann und ein (weiterer) Login damit nicht mehr möglich ist. Wenn Sie einen Hinweis anonym einbringen und Ihr 16-stelliger Zahlencode verloren geht, ist daher keine Kommunikation mehr mit uns möglich. Beachten Sie weiters, dass der 16-stellige Zahlencode keinen unbefugten Personen gegenüber offengelegt werden darf. Für eine missbräuchliche Verwendung sowie die gewollte oder ungewollte Offenlegung des 16-stelligen Zahlencodes gegenüber Dritten wird von uns und seitens des Betreibers des Hinweisgeber*innensystems jedwede Haftung ausdrücklich ausgeschlossen. Was passiert, wenn ich einen Hinweis einbringe? Wenn Sie einen Hinweis einbringen (personenbezogen unter Anführung von Name und Kontaktdaten oder anonym ohne Angabe von Kontaktdaten), bestätigen wir Ihnen den Eingang des Hinweises binnen einer Frist von längstens sieben Tagen, prüfen den Hinweis intern und informieren Sie binnen einer Frist von längstens drei Monaten über die Ergebnisse dieser Prüfung und die von uns gegebenenfalls getroffenen Maßnahmen. Bei Bedarf, etwa zur Präzisierung Ihrer Angaben, können wir auch in Verbindung mit Ihnen treten. Die Kontaktaufnahme erfolgt entweder über die von Ihnen angeführten Kontaktdaten oder im Fall einer anonymen Meldung über die Chatfunktion im Hinweisgeber*innensystem. Information gemäß Artikel 13 Datenschutz-Grundverordnung Wenn Sie eine Meldung über unser internes Hinweisgeber*innensystem einbringen, werden die von Ihnen zur Verfügung gestellten personenbezogenen Daten (insbesondere auch der Klartext, auf den sich der Hinweis bezieht, und allenfalls übermittelte Dateianhänge) von uns zum Zweck der internen Prüfung des Hinweises und zur Ergreifung allenfalls notwendiger Maßnahmen verarbeitet. Dabei stützen wir uns auf die Richtlinie (EU) 2019/1937 des Europäischen Parlaments und des Rates vom 23. Oktober 2019 zum Schutz von Personen, die Verstöße gegen das Unionsrecht melden, sowie auf das Bundesgesetz über das Verfahren und den Schutz bei Hinweisen auf Rechtsverletzungen in bestimmten Rechtsbereichen (HinweisgeberInnenschutzgesetz – HSchG). Personenbezogene Daten werden nicht an Dritte weitergeleitet. Ausnahmen davon bestehen nur dann, wenn wir gesetzlich dazu berechtigt oder verpflichtet sind (z.B. Erstattung einer Anzeige an die zuständigen Strafverfolgungsbehörden, wenn unsere interne Überprüfung des Hinweises den Verdacht einer strafbaren Handlung bestätigt), wir im Rahmen der Zurverfügungstellung der Online-Formularanwendung externe Dienstleister*innen beiziehen, mit denen wir einen Vertrag über die Auftragsverarbeitung gemäß Artikel 28 Datenschutz-Grundverordnung abgeschlossen haben, oder Sie uns im Vorfeld Ihre Einwilligung dazu erklären. Personenbezogene Daten werden nur so lange verarbeitet und gespeichert, wie dies für die oben angeführten Zwecke erforderlich ist. Aufgrund von gesetzlichen Dokumentations- und Aufbewahrungspflichten kann sich eine längere Speicherdauer ergeben. Nach Ablauf entsprechender Fristen werden Ihre personenbezogenen Daten gelöscht, sofern nach der Datenschutz-Grundverordnung keine andere Rechtsgrundlage für eine länger andauernde Speicherung mehr besteht. Hier können Meldungen von Verstößen gegen EU-Recht eingebracht werden: > Zur Online-Formularanwendung

LOK Association – Life Without Hospital A-1050 Vienna, Wehrgasse 26/2/11 Management: Robert Mittermair Sigrid Zechner, MA Board: Dr. Julia Czerny Mag.a Andrea Häusler Dr. Oliver Koenig Robert Mittermair Dr. Maria Schernthaner Anton Schmalhofer Eva Teufelhart, MA Dr. Robert Walter-Herz Contact: lok@lok.at ZVR 756550651 UID ATU54463708 DVR 3000164 > Privacy Policy Photos: iStock / Home, About Us, Shared Living, Ombudsman's Office; 123RF / Unverblümt LOK, Personal Support, Support Centers; Getty Images / das LOKal, EX-In. LOK Couture / ViA Architektur and ViA Architektur Alena Lackner. Created with Wix.com. Basic Design / Karin Trenkler.

How do you obtain a care offer from the LOK Association? Registration for a childcare place is handled through the Vienna Social Fund (FSW). This also applies to employment projects. Pre-registration requires approval of funding from the Vienna Social Fund. They have not yet received approval for funding from the Vienna Social Fund. Then submit an application for funding of services to the Vienna Social Fund. The Vienna Social Fund will then invite you for an interview and review your application. If you receive approval for funding, contact the Vienna Social Fund and register your interest in a childcare place with the LOK association. It is advisable to register with several clubs, as the waiting times are very long. They have already received a grant approval from the Vienna Social Fund. If you already have a funding approval, you can contact the Vienna Social Fund directly to register your interest. Registration for a childcare place or a place in an employment project Contact the Vienna Social Fund – Disability Support Advisory Center. T 01 24 5 24 pre-registration-bzbh@fsw.at Information about our offers If you require more information about our various care services, please contact our contact person: Mag.a Karin Kornprobst T 01 60 141 777 Information hours: Wednesdays only, from 10:00 AM to 1:00 PM Recording As soon as the LOK association can offer you a suitable childcare place, we will contact you and invite you to a personal meeting. CONTACT PERSON –––––– Mag.a Karin Kornprobst T 01 60 141 777 karin.kornprobst@lok.at Information hours only on Wednesdays from 10:00 to 13:00

Exhibitions / Clients of the LOK association present their artistic works in a suitable setting. Exhibition Colors of Life March 31, 2022, Werkraum Grangasse 5, 1150 Vienna In the largest exhibition to date, 32 artists displayed paintings, drawings, writings, sculptures and photographs. > Photos > Videos Flyer

Felix de Mendelssohn's lecture, which he gave as part of World Mental Health Day 2011, appeared in abridged form as an article in the daily newspaper Die Presse. Felix de Mendel's son died far too soon in October 2016. > To the article < back

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Whistleblowing / If you discover serious grievances in the LOK association or want to point out problems that are not being addressed or pointed out, you have the opportunity to make an anonymous (or non-anonymous) report under the Whistleblower Protection Act. What is whistleblowing? Whistleblowing means drawing attention to serious grievances in the company. This may involve violations of the law, corruption or risks to health and the environment. Whistleblowing is about pointing out these problems, even if other people in the company prefer to keep them secret or at least do not want to discuss them. By passing on information to internal or external bodies, the aim is to draw attention to the problem and bring about change. Due to their work in the company, whistleblowers often have special (insider) knowledge about what is happening in the company and can therefore help society to clarify and eliminate grievances. What risks do whistleblowers face? Whistleblowers take personal risks, as employers could misinterpret the disclosure of grievances as a breach of trust and put the person in question at a disadvantage. This is why the Whistleblower Protection Act guarantees whistleblowers protection against discrimination (e.g. through an anonymous reporting procedure, confidentiality in the processing of the report and the prohibition of reprisals). Who is the whistleblowing directed at? Whistleblowing in general can be addressed to superiors, supervisory bodies, institutions outside the company, authorities and the general public. In this case, information is entered via a platform, checked and forwarded to the responsible office in the company. What is not whistleblowing? Whistleblowing must be distinguished from gossip, bullying, defamation and slander or similar. In these cases, only personal interests are being pursued and it is neither about illegal activities nor about warning the public. How can I make a report? Every company must create an opportunity to provide anonymous information. For this reason, the LOK association has commissioned the "hinweisgeberschutz.at" platform to classify and forward incoming information. All information is processed anonymously and forwarded to an internal office at LOK. The information is reviewed internally within 3 months and the whistleblower receives feedback on the results. The information is then stored for 5 years after the last processing. How does the hinweisgeberschutz.at platform work? We have set up a secure online form application that can be used to submit reports either personally (stating name and contact details) or anonymously. It is also possible to submit file attachments. In the form application, you must specify the institution to which your report refers. Please state the exact wording of our institution here. It is up to you to decide whether you wish to submit a personal or anonymous report. Depending on your choice, our online form application provides for a corresponding procedure. 16-digit numerical code In any case (i.e. regardless of whether you submit the report personally or anonymously), you will automatically receive a randomly generated 16-digit numerical code once you have entered your report into our whistleblowing system. You can use this to log into the whistleblower system and check the current processing status of your report. We recommend that you write down the 16-digit numerical code, take a photo of it or save it digitally using the "copy/paste" function. Please note that, for security reasons, the 16-digit numerical code cannot be restored if it is lost and (further) login is therefore no longer possible. If you submit a note anonymously and your 16-digit numerical code is lost, it will no longer be possible to communicate with us. Please also note that the 16-digit numerical code may not be disclosed to unauthorized persons. We and the operator of the whistleblowing system expressly exclude any liability for any misuse or intentional or unintentional disclosure of the 16-digit numerical code to third parties. What happens when I submit a report? If you submit a report (personalized with your name and contact details or anonymous without providing contact details), we will confirm receipt of the report within a maximum period of seven days, review the report internally and inform you of the results of this review and any measures we have taken within a maximum period of three months. If necessary, for example to clarify your details, we may also contact you. Contact will be made either via the contact details you have provided or, in the case of an anonymous report, via the chat function in the whistleblower system. Information pursuant to Article 13 of the General Data Protection Regulation If you submit a report via our internal whistleblower system, the personal data you provide (in particular the plain text to which the report relates and any file attachments transmitted) will be processed by us for the purpose of internal review of the report and to take any necessary measures. In doing so, we rely on Directive (EU) 2019/1937 of the European Parliament and of the Council of October 23, 2019 on the protection of persons who report breaches of Union law and on the Federal Act on the Procedure and Protection in the Event of Reports of Breaches of the Law in Certain Legal Areas (Whistleblower Protection Act - HSchG). Personal data will not be forwarded to third parties. Exceptions to this are only made if we are legally entitled or obliged to do so (e.g. reporting to the competent law enforcement authorities if our internal review of the report confirms the suspicion of a criminal offense), if we use external service providers with whom we have concluded an order processing contract in accordance with Article 28 of the General Data Protection Regulation as part of the provision of the online form application, or if you give us your consent in advance. Personal data will only be processed and stored for as long as is necessary for the above-mentioned purposes. Legal documentation and retention obligations may result in a longer storage period. Your personal data will be deleted after the relevant periods have expired, unless there is another legal basis for longer storage in accordance with the General Data Protection Regulation. Reports of breaches of EU law can be submitted here: > To the online form application